![]() In the US and other locales, you can request access to a deceased person’s Apple ID and data with a court order that names you as the rightful inheritor of your loved one’s personal information. Request access with a court order or other legal documentation If you don’t have an Apple ID of your own, you can create one. If you’re not sure whether the email address you have for the deceased person is associated with an Apple ID, you can use to check. If you don’t have a Legacy Contact access key, you can still ask to delete an account or request access to an account using the options below. If you’re a Legacy Contact for a family member or friend who has passed away – and you have both the unique access key they created when they added you as a Legacy Contact and their death certificate* – you can start a request directly on your device or on the Digital Legacy – Request Access page. Adding a Legacy Contact is the easiest, most secure way to give someone they trust access to the data they stored in their Apple account after they’ve passed away. Starting in iOS 15.2, iPadOS 15.2 and macOS 12.1, Apple users can add a Legacy Contact for their Apple ID. We have great sympathy for surviving family members and try to help with requests as much and as quickly as possible. The requirements vary by country and region. ![]() This generally includes a death certificate,* and may also require a court order or other documentation. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can’t help with removing the passcode lock without erasing the device.įor security, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod and iPad will need to be restored to factory settings before they can be used with another Apple ID. In the unfortunate event of a customer’s death, Apple provides options for their loved ones to request access to or delete their Apple ID and the data stored with it. At Apple, we consider privacy to be a fundamental human right, and our users expect us to help keep their information private and secure at all times. This article explains how to request access to or delete someone’s Apple ID and the data stored with it after they have passed away.Įvery day, people all over the world save important documents, memories and more on their Apple devices and in iCloud. All international DHL & FedEx shipments cost $40.How to request access to a deceased family member’s Apple account Note that there are countries that we only offer DHL or FedEx shipping due to issues of the postal delivery system. ☉ Standard - $19.95 (1-2 Weeks) ☉ Express - $40 (3-7 Business Days) For all international shipments, the standard delivery time is 2-3 weeks depending on customs clearance. 2nd Day orders will arrive the following Tuesday. ☉ Free Shipping (3-5 Business Days) ☉ 2nd Day - $19 (2 Business Days) ☉ Overnight - $29 (1 Business Day) Orders made on Friday for overnight shipping will arrive Monday as most carriers do not deliver on Saturdays. Business days refers to Monday - Friday excluding holidays. ![]() We offer free shipping for all US orders. Returns are not allowed for the purpose of getting a future promotional deal. If, for any reason, you're not completely satisfied, you can return your item and receive a full refund within 30 days of delivery. The item you are returning must be repackaged and is in the original condition you received it.
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